Privacy Policy

Introduction

Look, we get it - nobody really reads these things. But we're gonna keep it real with you. At Crystal Horn Continuum Auto Repair, we're not just careful with your BMW or Mercedes, we're equally careful with your personal information.

This policy explains what info we grab when you visit our shop or website, why we need it, and what we do with it. We're based in Vancouver, BC, Canada, so we follow all the Canadian privacy laws - PIPEDA and all that jazz.

Bottom line? We only collect what we need to fix your car and keep you updated. We're not selling your email to spam lists or doing anything shady.

Information We Collect

When you book an appointment or bring your ride in for service, we'll need:

Your name (so we know who to call)
Phone number (604) 555-2847 isn't just for show - we need yours too
Email address if you've got one
Mailing address for invoices and warranty stuff
Payment info (credit card, debit - whatever you're using)

We're specialists in European imports and luxury vehicles, so we need details about your car:

Make, model, year (obviously)
VIN number - it's like your car's fingerprint
Mileage and service history
Previous repairs we've done
Any warranty or insurance details

This helps us keep track of what's been done and what your specific vehicle needs.

When you're browsing our site, we collect some technical stuff automatically:

IP address and general location
Browser type and device info
Pages you visit and how long you hang around
Where you came from (Google, social media, etc.)

This just helps us make the site better and see what folks are actually interested in.

How We Use Your Information

Alright, so here's what we actually do with your info:

Service Delivery

Schedule appointments, order parts, fix your car, send invoices - the usual shop stuff.

Communication

Calling or emailing you about your service, reminders for maintenance, updates on repairs.

Records & History

Keeping track of what we've done to your vehicle so we can reference it later.

Payment Processing

Processing payments, dealing with warranties, handling any billing questions.

Improvement

Making our services better based on feedback and seeing what's working.

Legal Compliance

Following Canadian laws, responding to legal requests if they come up.

Who We Share Information With

We're pretty protective of your info, but there are a few situations where we gotta share it:

Parts Suppliers: When we order parts for your specific vehicle, they need to know what we're ordering for.
Payment Processors: Credit card companies and payment gateways to process your payments securely.
Insurance Companies: If you're doing an insurance claim, we'll send them the necessary docs.
Warranty Providers: For warranty work, we need to submit claims and get approvals.
Service Partners: Occasionally we work with specialists for certain luxury brand work.
Legal Requirements: If the law requires it, like a court order or government request.

Note: We DO NOT sell your personal information to marketers, data brokers, or anyone else. That's just not our style.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind, unfortunately.

Here's what's running on our site:

Cookie Type	What It Does	Can You Disable It?
Essential Cookies	Make the website actually work - booking system, shopping cart if you're buying stuff	Nope, site won't work without 'em
Analytics Cookies	Tell us which pages people visit, how long they stay, what they click on	Yep, you can opt out
Preference Cookies	Remember your settings and preferences so you don't have to set 'em again	Sure, but you'll lose your preferences

You can control cookies through your browser settings. Just know that blocking some cookies might make parts of the site wonky.

Data Security

We take security seriously - just like we wouldn't leave your Porsche unlocked in the parking lot, we don't leave your data unprotected.

Encryption

SSL/TLS encryption for all data transmission

Secure Storage

Protected servers with limited access

Access Control

Only authorized staff can view customer data

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security - nobody can.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you've got some rights when it comes to your personal info:

Right to Access

You can ask to see what personal info we've got on you. We'll show you within 30 days.

Right to Correction

If something's wrong or outdated, let us know and we'll fix it.

Right to Deletion

Want us to delete your info? We can do that, unless we legally need to keep it (like for tax records).

Right to Opt-Out

Don't want marketing emails? Unsubscribe anytime. You'll still get service-related messages though.

Right to Portability

Need your data for another shop? We can export it in a readable format.

To exercise any of these rights: Just shoot us an email at service@crysthalorncontinuum.info or call (604) 555-2847. We'll need to verify it's actually you before we do anything.

How Long We Keep Your Data

We don't keep your info forever - here's our general timeline:

Service Records: We keep these for 7 years minimum. Why? Canadian tax laws, warranty tracking, and honestly it helps us help you better if you come back.
Contact Information: As long as you're an active customer. If we haven't heard from you in 5 years, we'll probably archive or delete it.
Payment Info: Credit card details aren't stored by us - they go straight to the payment processor. Transaction records we keep for 7 years for accounting.
Website Analytics: Usually kept for 2-3 years, then purged.
Marketing Lists: Until you unsubscribe or we clean up inactive contacts (usually every couple years).

If you specifically ask us to delete your data, we'll do it sooner, unless there's a legal reason we can't.

Children's Privacy

Our services are for adults who own or drive vehicles. We don't knowingly collect information from anyone under 18.

If you're a parent and think we've accidentally collected info about your kid, let us know and we'll delete it right away.

Changes to This Policy

Look, things change. Laws get updated, we might add new services, technology evolves - so we might need to update this policy from time to time.

When we make changes, we'll:

Update the "Last Updated" date at the top
Post the new version on our website
If it's a major change, we'll email you or put a notice on the site

It's worth checking back here occasionally if you're curious about what's changed.

Questions? Get In Touch

If you've got questions about this privacy policy, want to exercise your rights, or just want to chat about how we handle your data, we're here:

Visit Us

Crystal Horn Continuum Auto Repair
1247 Hornby Street
Vancouver, BC V6Z 1W2

Call or Email

Phone: (604) 555-2847
Email: service@crysthalorncontinuum.info

Privacy Complaints: If you're not happy with how we've handled your privacy, you can also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca

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